Privacy and disclaimer
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Last updated: 23 September 2026
At Kaasdok.nl, we handle your personal data with care. This privacy notice explains what data we process, why we do so, who we share it with, how long we keep it and what rights you have. In doing so, we comply with the General Data Protection Regulation (GDPR).
1. Who is the controller of your data?
Kaasdok.nl is a webshop operated by:
A-ware Dairycate B.V.
Bolderweg 45
1332 BA Almere
The Netherlands
Chamber of Commerce (KvK) number 69012148
If you have questions about privacy or would like to exercise your rights, email us at klantenservice@kaasdok.nl or call +31 88 738 2025 (working days, 8:00 to 17:00).
2. What data do we process?
Data you provide to us
- Name, delivery address and billing address
- Email address and phone number
- Company name and VAT number, if you provide them
- Your order: products, quantities, amounts and any comments
- Messages to our customer service team
- Your email address for the newsletter, if you sign up
Data generated when you use our webshop
- Your order history and payment status
- Technical data, such as your IP address, browser type, device and the pages you view
- Data from cookies, see section 8
What we do not receive
You enter your bank and card details with the payment provider. They never reach us. We only see whether a payment has gone through.
3. What do we use your data for?
| Purpose | Legal basis (GDPR) | Retention period |
|---|---|---|
| Processing, shipping and delivering your order | Performance of the contract (Art. 6(1)(b) GDPR) | As long as needed for the order, then as part of our records (see below) |
| Handling payments and refunds | Performance of the contract (Art. 6(1)(b) GDPR) | As part of our records, 7 years |
| Invoicing and accounting | Legal obligation, statutory tax retention requirement (Art. 6(1)(c) GDPR) | 7 years |
| Customer service, complaints and returns | Performance of the contract (Art. 6(1)(b) GDPR) | 2 years after the last contact |
| Your customer account | Performance of the contract (Art. 6(1)(b) GDPR) | Until you ask us to delete the account |
| Newsletter | Consent (Art. 6(1)(a) GDPR) | Until you unsubscribe |
| Invitation to write a review | Legitimate interest (Art. 6(1)(f) GDPR) | A single invitation; Trustpilot keeps data in line with its own privacy notice |
| Preventing fraud and misuse | Legitimate interest (Art. 6(1)(f) GDPR) | As long as needed, up to 2 years |
| Keeping the webshop secure and working | Legitimate interest (Art. 6(1)(f) GDPR) | As long as needed for security, up to 12 months |
| Analytics and advertising | Consent via the cookie banner (Art. 6(1)(a) GDPR) | As long as your consent is valid, up to 13 months |
To place an order, we need your name, address, email address and phone number. Without this data, we cannot process and deliver your order. Providing any other data is voluntary.
Our legitimate interest is keeping the webshop running safely and properly, preventing fraud and asking about your experience. For a review invitation, we pass your name, email address and order number to Trustpilot. You can object to this at any time: email us, or use the unsubscribe link in the invitation, and you will not receive any more.
4. Who do we share your data with?
We never sell your data. We only share what is necessary with parties that help us run the webshop and deliver your order:
| Party | Purpose |
|---|---|
| Shopify (Shopify International Ltd., Ireland) | The platform the webshop runs on, including orders, customer accounts and emails |
| Mollie B.V. (the Netherlands) | Payments, such as iDEAL, Bancontact and credit card |
| PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg) | Payments with PayPal |
| Trunkrs B.V. (the Netherlands) | Delivery in the Netherlands and Belgium |
| MyParcel and PostNL (the Netherlands) | Shipping labels and delivery to other countries |
| Trustpilot A/S (Denmark) | Review invitations and displaying reviews |
| Our web developer and our bookkeeper | Managing the webshop and keeping the accounts |
| Google and Meta (Facebook, Instagram) | Analytics and advertising, only if you give your consent for this in the cookie banner |
Parties that process data on our behalf (processors) have a data processing agreement with us. Payment providers and carriers are controllers in their own right for their part of the processing, so their own privacy notices also apply. We also provide data to authorities where the law requires us to, such as the Dutch Tax Administration (Belastingdienst).
5. Data outside the European Economic Area
Most of the parties above process your data within the European Economic Area. Some, such as Shopify, Google and Meta, may also process data in Canada or the United States. This only happens with the safeguards required by the GDPR, such as an adequacy decision by the European Commission (for Canada, and for companies certified under the EU-U.S. Data Privacy Framework) or standard contractual clauses approved by the European Commission.
6. How do we protect your data?
The webshop uses a secure connection (https). Your data is held by Shopify in a secure environment, and only people who need it for their work can access it. Payment details are processed by the payment provider, not by us.
7. Your rights
You have the right to:
- access your data;
- have incorrect data corrected;
- have your data erased, insofar as we are not legally required to keep it;
- have the processing of your data restricted;
- object to processing based on legitimate interest;
- receive your data in a commonly used format (data portability);
- withdraw your consent at any time, for example for the newsletter or cookies. This does not affect what we did with your consent before you withdrew it.
Right to object. If we process your data on the basis of our legitimate interest, you can object to this at any time on grounds relating to your particular situation. You can always object to the use of your data for direct marketing, such as the newsletter or a review invitation, without giving any reason. We will then stop.
Send your request to klantenservice@kaasdok.nl. We will respond within one month. To make sure the request really comes from you, we may ask you to confirm your identity. You can also unsubscribe from the newsletter using the link at the bottom of every newsletter.
Not happy with how we handle your data? Please let us know, and we will work with you to find a solution. You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl), or with the supervisory authority in the country where you live.
8. Cookies
Cookies are small files that are stored on your device when you visit. We use three types:
- Necessary cookies. These make the webshop work, for example for your basket, checkout, your language choice and security. They are placed by Shopify and do not require consent. Most of them expire at the end of your visit or within a year.
- Analytics cookies. These show us how the webshop is used, so that we can improve it. We only place them with your consent.
- Marketing cookies. These allow us and parties such as Google and Meta to show you relevant adverts and to measure whether they work. We only place them with your consent.
On your first visit, the cookie banner asks you to make a choice. You can change that choice at any time via the Cookie preferences link at the bottom of the webshop, and you can also delete cookies in your browser settings.
9. Automated decision-making
Shopify automatically checks orders for signs of fraud. An order is not cancelled automatically on that basis: if an order is flagged, a member of the Kaasdok team assesses it. So no decisions are made about you without a person being involved.
10. Children
Our webshop is not intended for children under the age of 16. We do not knowingly process data of children without the consent of a parent or guardian.
11. Changes
We update this privacy notice when necessary, for example when we start working with a new party. The latest version is always on this page, with the date at the top.
12. Disclaimer
We do our best to keep the information in this webshop accurate and up to date. Even so, it may contain an error. If a price or product description is clearly incorrect, for example because of a typo, we are not bound by it. We will let you know as soon as possible, and if you have already paid, you will get your money back.
Text, photos and other material in this webshop belong to A-ware Dairycate B.V. or to the brands whose products we sell. You may not reproduce them without our written permission. We are not responsible for the content of other websites that we link to.