Terms and conditions

Last updated: 23 September 2026

These Terms and Conditions apply to all orders placed with Kaasdok.nl. We have written them as clearly as we can. If you have a question, please feel free to get in touch.

Article 1. Who we are

Kaasdok.nl is a webshop operated by:

A-ware Dairycate B.V.
Bolderweg 45
1332 BA Almere
The Netherlands

Email: klantenservice@kaasdok.nl
Phone: +31 88 738 2025 (working days, 8:00 to 17:00)
Chamber of Commerce (KvK) number: 69012148
VAT number: NL857692057B01

Article 2. Definitions

• We: A-ware Dairycate B.V., trading as Kaasdok.nl.
• You: the customer who orders from us.
• Consumer: a customer who orders as a private individual, not for a business or profession.
• Cooling-off period: the period within which a consumer may withdraw from the purchase (see Article 8).
• Working day: Monday to Friday, excluding official Dutch public holidays.

Article 3. When these terms apply

1. These terms apply to every offer we make and to every order you place with us.
2. You can read and save these terms at any time via our webshop. On request, we will send them to you free of charge.
3. If any provision of these terms is invalid, the other provisions remain in full force.
4. As a consumer, you always have the rights the law gives you. Nothing in these terms affects those rights.
5. If you order for your business or profession, these terms also apply, with the exception of the right of withdrawal (Articles 8 and 9), which applies only to consumers.

Article 4. Our offer and our prices

1. All prices in the webshop are in euros and include VAT. Shipping costs are shown separately, and you will see them before you pay.
2. We describe our products as carefully as we can. Cheese is a natural product, so its colour, pattern of holes and shape may differ slightly from the photo.
3. For products whose weight is given as ‘approx.’, the actual weight may turn out slightly higher or lower. You pay the price shown with the product.
4. Special offers are valid while stocks last, unless a different period is stated.
5. An obvious error in our offer, such as a clear typo in the price, is not binding on us. We will let you know as soon as possible, and if you have already paid, you will get your money back.

Article 5. Your order

1. You order by adding products to your basket, entering your details, choosing a shipping and payment method and clicking the button that places and pays for your order. Until that moment, you can check and change everything, or go back to your basket.
2. The purchase contract is concluded as soon as you have completed your order in the webshop. You will immediately receive a confirmation by email, with an overview of your order. We keep a record of your order; if you have a customer account, you can view it there. You can always read, save and print these terms on this page.
3. You can order in Dutch, English or German. If the language versions of these terms differ, the Dutch version prevails, unless another version is more favourable to you.
4. Please check the confirmation carefully. If anything is not right, let us know as soon as possible.
5. If we have well-founded grounds to suspect fraud or misuse, we may refuse or cancel an order. In that case, you will get back anything you have already paid within 14 days.
6. If, unexpectedly, we are unable to deliver a product you have ordered after all, we will let you know straight away. You can then choose a replacement product, if one is available, or a refund for that product within 14 days.

Article 6. Payment

1. You pay at checkout using one of the payment methods we offer, such as iDEAL, Bancontact, credit card or PayPal.
2. We ship your order as soon as we have received your payment.
3. If you notice an error in your payment details or in an amount debited, please tell us as soon as possible.

Article 7. Shipping and delivery

1. We deliver to the address you give when ordering. Please make sure this address is complete and correct.
2. Orders in the Netherlands and Belgium are delivered by Trunkrs, and orders to other countries by PostNL. You will find delivery times and shipping costs per country in our shipping policy.
3. The delivery times we give are an indication. If we are unable to deliver within 30 days of your order, we will let you know and you may cancel the order free of charge. You will then get your money back within 14 days.
4. The risk of damage to or loss of the products remains with us until the order has been delivered to you or to a person you have designated.

Article 8. Right of withdrawal: 14-day cooling-off period

1. As a consumer, you may withdraw from the purchase within 14 days without giving any reason. This period starts on the day after you receive the order. If an order is delivered in several shipments, the period starts on the day after you receive the last shipment.
2. This does not apply to products whose vacuum packaging has been opened after delivery. See Article 9.
3. Would you like to withdraw? Let us know clearly within the cooling-off period, preferably by email to klantenservice@kaasdok.nl, or by post to the address in Article 1. You may use the model withdrawal form at the end of these terms, but you do not have to.
4. Return the products unopened within 14 days of telling us that you are withdrawing, preferably in the original box. We will tell you which address to send them to. You bear the cost of returning them.
5. During the cooling-off period, store the products as you would any cheese: cool and in their sealed packaging.
6. We will refund the purchase price within 14 days of you telling us that you are withdrawing. If you withdraw from the entire order, we will also refund the shipping costs for standard delivery. We will use the same payment method you paid with. We may withhold the refund until we have received the products, or until you have shown that you have sent them back.
7. If a product has lost value because you handled it in a way beyond what was necessary to inspect it, we may charge you for that loss in value.

Article 9. Exception to the right of withdrawal

Our cheese is delivered vacuum-packed. For reasons of hygiene and food safety, we cannot take back a product whose vacuum packaging has been opened after delivery. The right of withdrawal therefore does not apply to opened products. This does not affect your rights if a product is damaged, incorrect or defective (Article 10).

Article 10. Quality, damage and incorrect delivery

1. We guarantee that our products match what you may reasonably expect from their description and are fit for consumption. As a consumer, you also always have your statutory rights if a product does not conform to the contract (legal guarantee).
2. Is your order damaged, incomplete or otherwise not right, or have you received the wrong product? Let us know as soon as possible, preferably within 2 working days of receipt, and include a photo. That way we can resolve it quickly. You do not lose your statutory rights if you report it later.
3. In consultation with you, we will arrange a replacement, the missing items or a refund. If a product needs to come back to us, we pay the costs.
4. Vacuum packaging that has let in air in transit does not automatically mean that the cheese is not good. If in doubt, please contact us; we will gladly help you work out what to do.

Article 11. Complaints

1. If you have a complaint, email klantenservice@kaasdok.nl. Describe the complaint as clearly as possible and include your order number.
2. On working days, we usually respond within 24 hours, and we will give you a full response within 14 days. If we need more time, we will let you know within those 14 days when you can expect an answer.

Article 12. Applicable law and disputes

1. All orders are governed by Dutch law. If you are a consumer living in another country of the European Union, you keep the protection given to you by the mandatory rules of your own country.
2. If we cannot resolve a dispute together, it may be brought before the competent court. We are not affiliated with any dispute resolution body and do not take part in consumer dispute resolution.

Article 13. Changes

We may amend these terms. Your order is governed by the terms as they appeared in the webshop at the time you placed it.

Model withdrawal form

Want to withdraw from your purchase? A simple email is enough. You can also fill in this form and send it to us by email or by post. Using this form is not required.